Shipping
What shipping carriers do you use?
We primarily use FedEx Express for fast and reliable delivery.
How long does shipping take?
Shipping times vary by region. For the United States and the United Kingdom, it takes 1 to 3 days. In Europe, 1 to 2 days. For Australia and New Zealand, 2 to 4 days. For Asia, 4 to 6 days. We provide tracking numbers to monitor your package. Every shipment includes insurance coverage to protect your parcel.
Do you ship internationally?
Yes, we ship worldwide, and shipping is free for all international orders.
How can I track my order?
You can track your order directly on our website. You can also use your tracking number to follow your shipment on the FedEx website.
Where does free shipping apply to?
Free shipping applies to all Our products.
How do I change my shipping address?
If your order has not been shipped: Please email us at support@berberorugs.com with your order number and the updated shipping address.
If your order has been shipped: The quickest way to change your shipping address is by signing up for FedEx Delivery Manager and searching your order tracking number. From there, select “Deliver to Another Address” under “Manage Delivery.”
If your order has been shipped: The quickest way to change your shipping address is by signing up for FedEx Delivery Manager and searching your order tracking number. From there, select “Deliver to Another Address” under “Manage Delivery.”
What happens if I'm not home when my order arrives?
If you are not home, the carrier will leave a notice and attempt redelivery. You can also arrange a convenient delivery time directly with the carrier.
